We called My Buddy the Plumber when the waterline to a toilet broke late on a Friday afternoon flooding the bathroom. Their friendly dispatcher asked a few questions and quickly assigned a plumber to arrive at our home within 90 minutes. Shea was the plumber assigned. He was fantastic. He quickly diagnosed the problem and repaired it. He was friendly, knowledgeable, quick, and efficient. I don't have enough good words to say about Shea and the My Buddy team. We will definitely be calling them again when we remodel next year. We would highly recommend him for any plumbing job! Thank you very much Shea!
03:49 16 Jan 21
After a HORRIBLE experience with another company, Jason from MBTP came to the rescue. He assessed the work that had been done, gave me HONEST & reasonable bids for the remaining needed repairs, and replaced a leaking pipe, all in less than 24 hours. First time my mind has been at ease in DAYS. Thank you, you absolutely have my repeat business and referrals.
00:51 16 Jan 21
We upgraded our meter service and Dan was incredibly helpful. He helped arrange all of the permitting and meeting with the city and power company. On the day of the switch over the technician from the power company did not show up and he did an excellent job of following up with the power company and trying to get the job done as quickly as possible. The work was quick, looks good, and he was very flexible working with me as the owner/builder making sure that my future needs were met for this remodel project.
19:51 15 Jan 21
I have Daniel today for cheking my plumber he is AMAIZING! He educate me and give good advise abour the plumber. I have call My buddy the Plumer because we got the call from the city that we may have leak, so he came and charge nothing for just check also look for the each possibel place that mey be cause leak. Thank you so much for your help Daniel. I will always call My Boddy The Plumber!!
21:36 14 Jan 21
Top notch service! Shawn provided quick, efficient service on my HVAC equipment. Went above and beyond to keep me informed of arrival and left it working better than it has in a LONG time.
18:31 14 Jan 21
They did a great job
20:01 13 Jan 21
Prompt, professional, thorough, informative service in a bind. We lost 2 furnaces and 2 fireplaces during one of the coldest night's of the year. They helped us get everything up and running again as quickly as possible.
16:28 13 Jan 21
My furnace wasn't working and my buddy the plumber arrived within 2 hours of me calling. They had the problem fixed quickly. I really appreciate their service!
18:20 10 Jan 21
Damon has usually done the service on my appliances, and he's great!
20:18 07 Jan 21
EB was an excellent plumber. The requested work was done effectively and promptly. EB was courteous and professional. Great work! I’ll call My Buddy the Plumber again, and I hope EB will get the call.
17:34 07 Jan 21
I could not believe my luck. After purchasing my first home 2 months ago, a high pitched wailing noise began to develop any time I turned on any source of water in my house. Fearing a leak or catastrophic event, I called My Buddy The Plumber. They set me up with a fast appointment, the technician was right on time, and could not have been more friendly, professional, and knowledgeable. He immediately recognized what the problem was, and to my amazement fixed it right then and there during the initial consultation. He was incredibly kind and I would absolutely trust My Buddy for any of my future plumbing needs.
20:56 04 Jan 21
Aaron C was great!
17:01 04 Jan 21
I called and made an appointment with My Buddy the Plumber, and they promptly set me up with Aaron C, who immediately let me know what was going on with my disposal, gave me a quote and finished the work on it. They sent the best person for the job as far as I'm concerned. I will be calling them back again. Thank you.
02:33 29 Dec 20
Brian K was super professional, friendly and knowledgeable. I had a shower line install and gas line put in. Would use this company again!
22:55 28 Dec 20
Aaron was great, found and fixed problem quickly,
22:54 28 Dec 20
Aaron was great, super helpful and solved our problems quickly. I would recommend Buddy and Aaron again and again!
20:33 28 Dec 20
Thank you My Buddy the Plumber for installing our two new furnaces and humidifier. We couldn't be happier with the products you installed. We really appreciate you sending six technicians to our home on Christmas Eve day to install our new equipment. Kasey, Korey, Ian, Frankie, Andy and Tala exceeded our expectations for their professionalism, attention to detail, care for our home, and patience in answering all of our questions on how to best care for and operate the systems and Ecobee thermostats. Also a shout out to Shawn and the whole sales process. Shawn came well prepared with multiple options, patiently walked us through the pros/cons of each one, sought input from us on our buying criteria, and helped us choose the best option for us (which wasn't the most expensive). The whole experience, from sales to installation, exceeded our expectations. Job well done!!!
01:40 27 Dec 20
Kyle was exceptional! He was professional, very knowledgeable and personable. As he did both repairs, he took the time to explain what he was doing and why, stating that he liked to take the opportunity to teach his customers. Also, because the repairs were not time-consuming, I was only charged for the $89.00 dispatch fee. I am thrilled with the service and when I contact this company in the future, I will definitely request my technician be Kyle.
15:21 24 Dec 20
Our furnace went out 3 days before Christmas. My Buddy the P[umber went above and beyond to make sure it was taken care of. They came out the same day and gave us a fair estimate. They pointed out some issues that needed to be addressed from the prior install that had caused the failure on the first furnace and told us how they would address them. The installers actually arrived early for the install and were very professional and polite. Corey and Casey were both wearing personal protection gear including masks. They were wearing foot coverings and they put down drop cloths covering the entire work area before starting. The quality of work was above and beyond our expectations. The fit and finish of the install was done very well with attention to detail. Couldn't be happier!
22:23 23 Dec 20
Shawn and Easton came to replace two smoke and carbon monoxide alarms in my home. They both were professional, friendly and efficient. They explained how the alarms work, cleaned up and were on their way in no time at all. I will definitely want to hire My Buddy The Plumber the next time I need any service. Thanks so much for your great team and wonderful customer service!! Cheryl from Murray
20:44 23 Dec 20
We had Aaron Coolege come out and work on our water heater. He was very prompt, reasonable and did a great job. I would definitely recommend his services to anyone in the future.
20:29 23 Dec 20
Shawn is great! He provides great service, is professional, responsive, and does quality work! I highly recommend him.
18:56 23 Dec 20
We needed a water heater, Aaron came out and matched the competition price plus knocked off 50 more dollars! Super friendly guy, was very efficient, and very prompt. Would recommend requesting Aaron if you use My Buddy!
17:14 23 Dec 20
This company was great from start to finish! Super easy to work with, courteous, and professional. We had a leak in a water valve and Caleb was so friendly and helpful and really put us first as a customer. He fixed the problem promptly and professionally. Highly recommend - so nice to have good people you can trust in this industry!!!
19:23 21 Dec 20
Aaron, Great job, amazing service.
16:38 21 Dec 20
GT was great! Super nice, on time, and took the time to explain everything to us and educated us on preventative measures so this problem wouldn’t happen again! 10/10 would call him up again 🙂
20:47 19 Dec 20
We first called My Buddy The Plumber last Christmas season. We had 18 people up for New Year's Eve and our carbon monoxide monitor was going off. John came up on December 30th and diagnosed the problem as our water heater being improperly installed a couple years before. By January 1st we had a new tankless water heater up and running. He went over and above to help us. Then we replaced another water heater and an air conditioner this summer and John did a great job. It took a while to tune in the tankless water heater but he was persistent and it works great. Today we had them come up and look at two of our fireplaces that weren't working. Pete came up our two miles of dirt/snow road to help us out. John and Pete could not have been more professional, more competent and more pleasant to work with. We would recommend My Buddy The Plumber to anyone who needs their help.
18:28 19 Dec 20
Replaced most pipes for house's water system, as well as installing water softener and water purifier for kitchen sink. Kyle came out to give me an estimate on repairs and he was very informative and walked me through what to expect, he also helped me to set up financing for the job. Eric came along with Kyle the following day to help with the work. They were very fast and did an excellent job. We were pleased with how mindful they were to keep belongings carefully and safely out of the way of the work. We especially liked that they did not deliver sales pitches! Would use again. Thank you!
18:16 19 Dec 20
We got entirely new pipes for most of our homes water system, as well as a water softener and purifier for culinary water. Kyle and Eric were very professional and pleasant. They answered all questions very thoroughly, even showing us a cross section of one of the old pipes, all full of sediment, which was interesting to see and made me even more grateful for new pipes! They were careful to consult with us before making any changes. They were fast but very thorough and repaired those little things they came across as they worked that were not expected. We will certainly keep their card on the fridge. Thank you!
15:51 18 Dec 20
My buddy installed 2 toilets for my home in Draper about a year ago and they are still working great and in great condition. THey use quality products, not the "cheap stuff", plus the price is the best in the valley. THank you My buddy the plumber!
Hanan Ibrahim DHS
14:50 18 Dec 20
We've used My Buddy the Plumber once before last year and we had a wonderful technician (Jordan), but we've had a torturous experience 12/7 with Kyle Malmstrom just last week 12/7 when we had water in our basement, and he came in and talked my ears off about irrelevant things, just a typical low caliber sales man. Our drain pipe needed to be jetted and he said it costs $1,083, but we got charged for $1,300. Because of some water getting to the baseboards and kitchen cabinets, he told us that everything needs to be teared down. He made the decision on his own and contracted "Dry Wall Restoration, without asking us if we wanted to go with a different company. " We came to learn later that Dry Wall Restoration give My Buddy The Plumber a portion of the pay for recommending them, " very unethical and shady business! We could have hired a different damage mitigation company, but we were never consulted. He lied about our homeowner insurance and said that we would get back two third of the cost of digging in the ground to install a liner BIG LIE, we didn't have a separate underwriter for sewer damage, but he never cared to even ask us if we do or we don't. My daughter had them write on the agreement that if the cost exceeds our insurance premium, we are not liable for paying it. Jetting was done on Monday 12/7, we received a receipt on 12/14 and after I called Kyle and the main office to ask for it. Are we disappointed, and would never hire their services again? For sure!Advice for everyone, if you ever have flooded place, check your policy and talk with your insurance agent first, not with your plumber!Jetting and cleaning out the pipe was done efficiently and our water problem is gone.I wanted to add an update to our yesterday's review. Minutes after I posted the review, I received a call from the owner of My Buddy the Plumber (Branden). He took the time to listen to our concerns and acknowledged them. He shared some feedback with his technician as an area of learning opportunity, and called me at the end of the day yesterday (like he promised) and offered us a credit for our pain and suffering. A true and live example of excellent soft contact leadership skills! Thank You Branden!
00:15 18 Dec 20
Had our water heater replaced. Brian did an awesome job. He was very helpful, professional and had great communication. I really appreciated everything he did to help us get our hot water back. Highly recommended!
22:44 17 Dec 20
My Buddy the Plumber was fantastic to work with. In less than 2 days after the problem was diagnosed, I had a new high efficiency furnace installed and working beautifully. Andy, Tala, Ian and Frankie were extremely polite, quick workers, and did a great job of communicating everything to me. I highly recommend My Buddy the Plumber.
16:56 16 Dec 20
Our situation is unique in that we have a Tiny House and access was not easy, but that was not a problem for Matt, he kept a good sense of humor and got the job done. They were Very Professional and had great communication. I received a phone call about 45 min ahead of time letting me know they were on their way and Matt was right on time. Would definitely call them again!
23:06 14 Dec 20
My furnace went out on a Sunday. They were super responsive, didn’t charge extra to check things out on a weekend and did great work. Super professional and helpful. Also very good price. Thanks My Buddy!
20:43 14 Dec 20
Aaron c not only does an amazing job but does it in a timely manner, will be recommending him to others.
20:32 14 Dec 20
Aaron C. was great to work with. Took care of the issues we called him for and also additional things once he arrived on site. So grateful for his professionalism and kindness when he arrived.
21:51 12 Dec 20
19:02 12 Dec 20
I could not have asked for a new furnace install to go any smoother. Shawn went the extra mile to find a furnace that would fit through my small access to the crawl space without losing any quality or adding any cost. Fair pricing and very knowledgeable. I felt very comfortable with their recommendations and they resolved all my questions and concerns. Thank you for great service and professionalism.
16:51 12 Dec 20
I was very impressed with Mike. When I called My Buddy my water heater was leaking and they sent Mike out to look things over. He was at my house in 45 min. Spent time checking things over very friendly. Did not seem rushed and made me feel like I was family. The next day they instated my new water heater. Thanks Mike.
01:39 12 Dec 20
Had Technician Shea with MBTP bypass failed water heater. Then provided replacement options. Returned with new water heaters and added water softener. Very skilled professional start to finish.
23:38 10 Dec 20
We had an old furnace worked on, a new furnace installed as well as some exterior electrical outlets installed. We also got quotes for some other work we plan to have done in around the house. The technicians were all extremely personable and informative and did great work for us.
21:46 10 Dec 20
Matt is the man. He came to my house after another shady plumber had been there and the experience was night and day different. He explained what my issue was clearly and walked me through what my options were. It was kind of odd to interact with a plumber and not feel like they were trying to rip me off. My Buddy the Plumber is aptly named; my plumber Matt gave me the service you would give to a close friend. I couldn't recommend him enough
19:05 10 Dec 20
Dan the electrician was so friendly and professional. He was very patient while I figured out exactly where I wanted my can lights, even though I went back and forth for a few minutes! He covered all the furniture and left everything very clean. Some of the drywall got a little messed up in one spot, but that happens and it should be easy to patch up. It looks great and I'm excited about the amount of light in my front room now!
09:01 10 Dec 20
Home humidifier install was super easy and effective. They had finished the job before the third contractor could even schedule time for a bid. Work was sized and done properly which was a bit difficult in my utility closet. Was the same price as a local Park City firm but far more professional and included a free Ecobee and a year of preventative maintenance for what seems to be all my condo's major systems.Very happy I went with them and hope to use them for my upcoming electrical and lighting projects.
21:44 09 Dec 20
From start to finish these guys were great to work with! Shawn worked with me on pricing and they delivered on every promise. Great teams, very respectful. Highly recommend going through them, will refer everyone I know to use these guys!
16:26 05 Dec 20
My Buddy just installed a new furnace. Did an awesome job. Ian, Frankie and Vance went above an beyond making sure my Nest worked with the new system. Great guys. Will definitely use them for all my heating needs.
21:42 03 Dec 20
Daniel of My Buddy the Plumber in Salt Lake was great. Very professional, friendly, and a plumber who knew exactly what he was doing. He took what I believed to be a difficult job of replacing a water heater in a confined space and made it look easy. The price of this work was more than fair and less expensive than I was anticipating. I would recommend My Buddy the Plumber to anyone out there looking for a plumbing company and if your lucky enough to get Daniel called out to your place thank your lucky stars.
22:44 02 Dec 20
We had a clogged drain. Jason from my buddy came by & took care of the problem. I loved that he was prompt & didn’t waste time. Jason is the man. He is what you would call a rockstar. Very professional, good tempered & very helpful. When he left there wasn’t anything we needed to clean up. He did a great job.
03:23 28 Nov 20
John came out during Thanksgiving break to help us get our heater going again. He was thoughtful and knowledgeable and got it working! We were very grateful.
03:55 26 Nov 20
My old furnace died on a cold November day. The carbon monoxide monitor in my basement was beeping. My Buddy was very responsive to send out Vance and GT to find the problem. Their explanation of the damage was clear. I never felt pressured to buy anything. I think they genuinely cared for my safety. Next morning the technicians arrived promptly to install my new furnace. They were professional, courteous and friendly. They were masked up and using precautions during the time of CoVid. They kept me informed of their progress and did a great job. Thanks to Andy, Frankie and especially Ian for taking care of the problem. I will use this company again and would recommend them to others.
01:56 26 Nov 20
Joshua, out of the Provo location, was very prompt and understanding and was able to clear our drain problem the night before Thanksgiving in short order. Cannot thank you all enough! Sincerely the Savages.
22:41 24 Nov 20
We have gotten to know Dan Jenkins - My Buddy The Plumber (electrician) quite a bit the last few months. He has been to our house several times to do a variety of jobs for us! The main project he did for us was to install 4 ceiling fans and an attic fan. He did a fantastic job! He is very professional, friendly, and knowledgable about his craft! We highly recommend Dan for any electrical project OR problem you may have!
19:59 23 Nov 20
Quality service and employees!
19:56 23 Nov 20
I have used this company twice now and both times they were so polite and provided quality work. In addition to giving us discounts. Would highly recommend.
19:43 23 Nov 20
Dan from my buddy came and rewired our 1931 bungalow. He was very excited for the project, and he took great care of our home. Through each stage he kept us informed of his plans, asked our opinions, and kept construction mess to a bare minimum. He planned ahead for potential expansions and additional needs, and always cleaned up after himself. We're very glad we chose Dan and My Buddy for our home.
03:25 23 Nov 20
Scott was great, super responsive, and he gave us clear information about our tankless water heater that made sense so that we could make a an informal decision
23:46 22 Nov 20
Aaron C.did a great job. He was thorough and did a great job of explaining the situation. Would highly recommend!
17:38 21 Nov 20
Aaron C. Was professional, courteous, and timely. The work was quick and clean.
17:32 21 Nov 20
Aaron C was excellent. Timely, friendly, knowledge
01:56 21 Nov 20
Update: Mason is awesome too. If you need help with electrical, call My Buddy and ask for him.I had a plumbing issue that I needed fixed quickly before I went into work. My buddy was awesome to work with and Daniel did a great job communicating. Now my water is back on and I have peace of mind again thanks Daniel!
23:54 20 Nov 20
It turns out we made a call to My Buddy The Plumber so someone could come give instructions on how to use the shower! Daniel was so nice in showing how to pull the handle out before turning to the desired temperature. But the best part was he didn't charge for the lesson. Thank you Daniel and we will call again when we have an actual need for a plumber.
22:57 20 Nov 20
Preston was remarkable and kind! Professional and knowledgeable, I'm beyond impressed.
16:37 20 Nov 20
Matt was on time and very professional, he explained everything in detail and fixed the issue quickly
03:43 20 Nov 20
Very professional very affordable Jordan Was very knowledgeable and explained everything perfectly. I will call this company and him for any future plumbing or HVAC needs
19:33 19 Nov 20
I tried posting another review but didn’t see that it did so here I go again. I called today due to not having an hot water and the nice lady I spoke to advised me she would have someone out within 1-2 hrs. Sure enough Caleb showed up and helped us right away! He got it back up running in less than 5 min and was super knowledgeable when I asked other questions about updating our water heater. Would definitely recommend him and this company!
23:18 18 Nov 20
We had a leak in the kitchen sink that Daniel found and was quick to fix he also fixed another pipe that took him less than an hour to completely replace. I would highly recommend Daniel and my buddy the plumber
22:22 17 Nov 20
Dan was an excellent technician. Arrived early, and was very friendly and professional. Installed sub panel and did a very good job. All work was done at a very affordable price.
21:58 17 Nov 20
GT was super prompt, professional and courteous! They came the very same day and fixed my heater right up without trying to up-sell me for parts I didn't need. I can not recommend these guys enough!!
23:42 16 Nov 20
Our hot water heaters went out this morning. We called My Buddy the Plumber at 7:45 a.m. and Daniel the service tech was at our house by 9. He did a very thorough inspection and recommended replacing both water heaters since they work in sync with each other. He also said the ones currently installed were not done up to the current safety specifications. We decided to replace both on his recommendation. When he pulled the main water heater out it was filled with tons of sediment. He was quick, professional, and friendly. I will definitely use them again and will ask for Daniel.
00:29 14 Nov 20
I've recently moved into a new place and discovered a leak in my bathroom sink and toilets, upon which my landlord contacted MBTP. Damon came by to fix the problems, and was professional and courteous. Going forward, I'll do business with MBTP for any future plumbing issues.
19:16 13 Nov 20
Shea came by to take a look at a problem with our water heater. He found out what he thought the problem was and quickly took care of it. He was very friendly and his help was greatly appreciated. We will definitely call these guys again.
18:25 13 Nov 20
Was having some problems with my furnace in Park City and desperately needed it to be fixed before Winter. My initial window was between 12-2 but John called me and was able to come sooner. John arrived promptly when he anticipated and was extremely friendly and professional. He had everything fixed in under 10 minutes. If you have plumbing or HVAC problems I can't recommend My Buddy and John enough!
15:47 13 Nov 20
22:53 12 Nov 20
I had My Buddy The Plumber out today for my furnace unfortunately it stopped working. They got out here in a quick and My technician Presten was knowledgeable and nice.I recommend this company!
22:49 12 Nov 20
I had to leave key pass it. I don’t know who to call I am glad I called my Buddy the plumber had EB came out and fix it and know what time he was very friendly an I had a leaky Fossett. I don’t know who to call I am glad I called my Buddy the plumber had EB came out and fix it and know what time he was very friendly!Update: Quick service from Presten he was friendly and knowledgeable.
21:55 12 Nov 20
Had My Buddy at my house today for two different plumbing issues. Troy did an excellent job replacing out kitchen faucet. Very professional, courteous and efficient. Finished in less than an hour. Jason was also out and took a look at a toilet that hasn't been flushing properly. After not finding a clog problem diagnosed that it was an older inexpensive toilet that didn't have enough flushing power. Suggested getting a new, higher efficiency toilet which I plan to have Jason do in the coming weeks. Thanks to MyBuddy Plumber.
21:39 12 Nov 20
They sent Eric Malmstrom to fix a toilet that my previous plumber couldn't figure out after 6 weeks of trying. He showed up in mask, gloves and shoe covers, figured out the problem, showed me how to fix a completely different problem (faucet). He was knowledgeable and very helpful, and is my new plumber.
19:50 12 Nov 20
Chandler provided excellent service today cleaning my furnaces
19:17 11 Nov 20
Great service. Preston did great!
18:16 11 Nov 20
Great service got an appointment from Shawn for repair and maintenance on my furnace within 24 hours. Larry was very professional when they showed up and didn't try to upsell me. Will go to them for all my heating and air needs!
23:55 10 Nov 20
Shawn was able to get me everything I needed very quickly and at a great price. My Buddy is the best.
01:32 10 Nov 20
Thank you John H at my buddy for coming by last minute to fix my heating system!
23:23 09 Nov 20
This was the absolute best experience with a service needI have ever had. I have called a few companies in the last few months, and this was the most knowledgable, helpful, kind, company of any of them. I would only call this company!
21:48 09 Nov 20
G.T. Was my service tec. He’s very professional, easy to talk to and gave me some great suggestions for equipment longevity! Thanks G.T.
16:05 08 Nov 20
Late Saturday night we had a water heater go out. They sent Caleb out early Sunday morning and he was able top fix it immediately. He was super professional and did an amazing job. My Buddy the Plumber are always top notch. I have rental properties and always use them. I am especially impressed with Caleb. I suggest you ask for him specifically.
06:29 06 Nov 20
21:26 05 Nov 20
Spigot froze...cracked...leaked. Daniel Lawson. HEART HEART HEART! Love him he is amazing. Will always use him. Used MyBuddy a couple of times and have loved everything about them but Daniel is TOPS!
19:30 05 Nov 20
Kyle and Eric are the 2 plumbers that worked with me to find the break in the water line. They are great men and do a fast response time. I went with another company because of a family discount. If it wouldn't have been an extreme discount would have had them finish the job.
18:18 04 Nov 20
Mike was so helpful! We had a slow draining kitchen sink that we tried a few different things on (over several days) with no success. We were able to get an appointment pretty soon after we called. He showed up and got right to work and the sink was fixed within the hour! We made an appointment for him to come back a couple of days later to hook up the ice maker in our refrigerator. Same thing, came on time, got right to work, and finished quickly. Also he is friendly and was remarkably patient with my small children who probably occasionally got in his way. I would definitely recommend!
17:46 02 Nov 20
Matt is the best
23:47 30 Oct 20
Excellent and honest service. Technician Kyle Malmstrom came in to check my water heater. He was very knowledgeable in diagnosing and suggesting solutions correct problems with my water heater. I would highly recommend his services as a plumber.
22:51 30 Oct 20
We had Daniel stop by today to look at our shower which was having issues. He was professional, quick and very kind. He wore his mask and shoe coverings. Daniel has helped us in the past and continues to do an excellent job, he always provides qualify work!
18:11 30 Oct 20
Called for furnace repair. Very timely, professional and knowledgeable. Presten recognized the wiring issue and corrected the problem.
00:08 30 Oct 20
Fantastic same day service! Preston was friendly, knowledgeable and professional! Our heating issue was resolved in one visit by this honest company. Thanks, My Buddy!
21:36 29 Oct 20
John was great. Addressed a boiler issue at our home in Park City. Diagnosed the issue, explained cause, and immediately had solution with cost estimate. He got us back up and running in no time. A true professional and confident in his work - highly recommend John.
20:44 29 Oct 20
Scott was very helpful. Called and let me know how far away he was to give me a heads up. Knowledgeable, professional, friendly. Had a very positive experience and would 100% use My Buddy The Plumber again.
00:42 29 Oct 20
00:11 29 Oct 20
Shawn came out to look at our HVAC. He was punctual, professional, and helpful. I was impressed.
21:34 28 Oct 20
Daniel lit the pilot light on our fireplace and stayed to make sure that it was working. He was gracious and personable and easy to work with. I call My Buddy the Plumber for all my electrical, havoc and plumbing needs.
20:41 28 Oct 20
Damon did a fantastic job! He was thorough and took the time to explain the problem as well as the repair. He also was very cautious about cleanliness, given the current pandemic. Additionally, Damon was so good with my dog! I will definitely be a My Buddy The Plumber customer for life.
20:02 28 Oct 20
The tech (G.T.) knew his stuff and made the repair quickly and at a fair price.
19:51 28 Oct 20
Presten was great found the problem quickly thanks
18:28 28 Oct 20
Presten was very kind and by far the coolest guy I know. Did an awesome job on my furnace tune ups. Give him a raise!
16:50 28 Oct 20
Shawn was able to drive out and help me within the day I needed it. With every other company you need to wait to get service and they still try and nickel and dime you. Go with My Buddy!
20:46 27 Oct 20
10/2020 Larry came for HVAC maintenance. I found him to be very pleasant and EXTREMELY knowledgeable. Our main furnace needed a new part as it is 16 years old. The job was done in minutes.Come to find out he has been doing this work for over 35 years and was very helpful when it came to our wall heating unit we have on an addition to our home. Most people have no clue how to address this one. Larry was on time and very professional. Larry is golden to your business!2018 John was fabulous! Very personable and very knowledgeable! He had someone with him in training on this visit and was very thorough in explaining techniques, ranges etc.. including significance to safety and performance of the work. What a great mentor to the new lad! He also gave me some good information. Thanks John!
21:26 26 Oct 20
Had an emergency today, my kitchen pipes froze. Scott from My Buddy was their first thing in the morning to troubleshoot and make the necessary repairs and got us our water back to our kitchen. Scott was very professional and I look forward to working with him in the future on going tankless for water heating in our house. Can't say enough about My Buddy and Scott.
20:43 26 Oct 20
Kyle did I great job and didn’t charge me!!
19:09 25 Oct 20
Preston W. was an absolute pleasure to have in our home. He called to let me know he was on his way and showed up earlier then I expected-which for a late evening was so helpful. He took the time to not only fix our problem with our furnace but also teach us about our house (first-timers here) and show us how to maintain it. He answered all our questions and was very thorough with his work. So grateful for Preston with My Buddy the Plumber. We will for sure be using them again.
00:27 25 Oct 20
Great experience with GT as my tech. Courteous, informative, and helpful. Explained all my options with my furnace issue and kept me informed as he was working on it. Also wore a mask and booties the whole time, which was greatly appreciated.
19:18 23 Oct 20
Dan installed a programmable switch I had failed at. He identified some wiring with stripped insulation and repaired it. He installed and programmed the switch for us. He brought in his own vacuum to clean up some drywall debris, most other repairman would have left this for us to deal with. He was friendly and did great work. I highly recommend him and My Buddy.
21:01 22 Oct 20
Kyle came over to help out with our kitchen sink installation. He was very knowledgeable and thorough. He was honest and seemed like he genuinely wanted to provide the best solution for our situation.
17:14 21 Oct 20
Mason Jones came to fix a gfci outlet and fix a breaker panel today. I couldn't be happier with his honesty and professionalism. I will definitely call him again for any electrical work I need done!
01:27 21 Oct 20
Shay is the best repairman! He was so helpful when we had a gas leak to our fireplace last year and came back again this year when we couldn't get the pilot light on. He is knowledgable and great to work with!
14:22 20 Oct 20
Damon Talbert was amazing. Arrived on time and finished the work in timely manner. I can’t stress enough, this company and their employees are great. I won’t get my services done by any other company and Damon represents the company very well. Two thumbs up and keep up the good work. Thank you.
22:24 19 Oct 20
We had plugged too many extension cords in and overloaded our main electrical service. When we discovered the problem, we called Mason and he came right away and ran us a new service and got us back up and working the same day. He is great to work with and we appreciated his knowledge and work ethic.
14:20 18 Oct 20
Thanks Jared! Great service, would recommend.
14:31 15 Oct 20
mason came to install my chandelier and he did a great job
22:55 14 Oct 20
Tyler (plumbing), Korey & Kasey (HVAC) and Mason & Kurt (electrical) are a stellar crew at My Buddy and are a god send in the world of hvac, electrical and plumbing. My home renovation never would have been completed on time were it not for these folks and their diligent, accurate work, and willingness to go always go the extra mile. Head and shoulders above the rest.
20:26 13 Oct 20
Great responsiveness to an urgent situation. Replaced two furnaces with the addition of ultraviolet light additions for allergens. Quote on Monday, full replacement on Tuesday. They brought the "A Team" to complete the project 4.5 hours rather than the 7 hours projected. Andy, Ian, Ryan and Tala were exceptional individuals: Courteous, polite, and professional. They reviewed the project in advance with me, tested all systems after installation, and took sufficient time to orient me to my new systems and, more importantly, how to maintain my system for years of enjoyment. They cleaned up fully afterwards. Nate, the supervisor, came by to check job progress and review status with me to ensure my needs were met. I recommend this firm and these gentlemen 100%!
06:53 10 Oct 20
We continue to be so impressed with Daniel! We just went through a major kitchen remodel and like most remodels we ran into our fair share of problems. We called my buddy the plumber and worked with Daniel multiple times throughout this process and he made it so easy, took so much stress away from the situation, and fixed all of our problems quickly. We have 4 little kids and a dog and he was so nice and easy to have in the home, by the end my very shy baby was waving and smiling at him. He went above and beyond we can’t say enough good things about Daniel.
21:05 09 Oct 20
We just had Shea out for another job - adding a water softener to our home. Shea is always great at communicating and letting us know when he is going to arrive. When in the house he does an incredible job showing the issues and then shows us the resolved areas. While he was down in our basement he cleaned up some old pipes that weren't being used anymore so we didn't have unnecessary clutter. He quoted us 1300 initially for the jobs he was doing and it ended up being a little over 1100. We will never go anywhere else because Shea is TOP NOTCH!He previously came out for a job with our new sink and dishwasher unit and showed the same amount of precision, care and quality to his work. Can't recommend them enough.
14:38 09 Oct 20
Scott with My Buddy The Plumber fixed our bathroom faucet in record time! He's a true professional and I would recommend him for any of your plumbing repair needs.
21:08 08 Oct 20
Daniel is a great plumber! Did a good job on fixing shower & installed water softener
13:04 07 Oct 20
Brian Shepard came to my house a couple weeks ago. I forgot to leave him a review . Great service . A+
20:06 06 Oct 20
Joshua was great. So respectful of our home and time, especially with Covid-19 concerns, and a newborn baby sleeping. He was able to talk us through the issue, and when something came up that he didn't have the equipment for on his truck, he called Jason, who came right over and the two of them took care of us. Highly recommend.
17:54 06 Oct 20
Kyle was great in helping us with our plumbing needs. He gave us a great deal we can’t refuse compare 2 other plumbers. He is quick and great service. I would recommend Kyle to anyone.
17:27 06 Oct 20
Fast, friendly, courteous, and very helpful. Daniel went above and beyond, and he solved our plumbing problem about as quickly as was humanly possible. We will definitely be using My Buddy the Plumber again.
16:54 06 Oct 20
Updated review - I used them for a new A/C last year and was happy with the experience, very friendly and quick work. I used them again this year for some plumbing, and while the work was great and the technician was friendly, I ran into a slight invoice issue. Despite this, Brandon called me back and was extremely friendly and was able to look into the issue and resolved it within 10 minutes. He made sure I was 100% taken care of and satisfied, and definitely went above and beyond to make me a happy customer. Overall, I'm very happy with them and would definitely use them again in the future!Update: I just had Dan J. help me on an emergency electrical call, and I thought he really did an outstanding job. He was able to show up quickly, identified the issue right away, and gave a very reasonable solution to fix it. Dan worked quickly and the work he did was great! I'll definitely call him again in the future if I have more electrical work that needs to be done!
16:34 06 Oct 20
I signed up for their "club membership" in feb as part of a tankless water heater install. The membership offers 1 yr free inspections of furnace, ac, flush the water heater etc. Preston came out yesterday to do a furnace/AC inspection. He did a super job ! Was not a "kick you tires" inspection, but a very thorough set of tests, probably took at least 1 hr. I'm usually apprehensive of these "free" services in that there will be a lot of "expensive problems" discovered that need attention; a lot of up selling. I didn't get any of that. I believe Preston was very honest, competent and friendly. He gave my system a mostly clean bill of health. Could have issues down stream with the outdoor AC unit but for now it is working well.By the way the tankless unit was another 5 star review installed by a different technician.
15:51 06 Oct 20
EB came out and fix my tube he did a great job!
15:13 30 Sep 20
Scott was outstanding! He nailed it! On time, knowledgeable, professional, thorough, friendly, patient and courteous. Great communication as well. Can't say enough positive things about Scott and his Team including Beau. Clearly we were in good hands. Highly recommended. When you call My Buddy the Plumber be sure to request Scott.
20:48 29 Sep 20
19:35 29 Sep 20
Eric called and asked if he could arrive early which was great. He quickly assessed the problems. He fixed the issue and offered suggestions for the future to reduce plumbing problems. Great customer service and I would highly recommend My Buddy the Plumber
17:03 25 Sep 20
Responded immediately to my call for help and scheduled me for the same day. Sent an excellent technician, friendly, professional, knowledgeable. Diagnosed the problem and got it fixed which required a new faucet purchased and installed. He helped both with selection of appropriate faucet and did the installation quickly. Highly recommend My Buddy the Plumber!
21:21 24 Sep 20
My Buddy was definitely the right decision. Talked about options with Shawn and was definitely going to end up spending way more elsewhere. I highly recommend My Buddy
17:06 24 Sep 20
Eric was great - I had a standard water heater flush done and received great professional advice on the system and plumbing. Will definitely use again!John at My Buddy the Plumber Heating & Air was excellent! He helped fix my AC unit and tried to find problem with least the amount of fix/cost needed. John was friendly, fast and efficient, he even gave me a list of helpful tips I can do for upkeep on the system and how to keep it maintained at high performance. Will definitely use My Buddy the Plumber for all my furnace/AC and plumbing needs. Thank You John!
15:14 24 Sep 20
Mason was wonderful, above and beyond in service and information. He would totally be recommended by me for any job.
17:52 23 Sep 20
Shane was the most knowledgeable and understanding person I’ve talked to about my issues with my furnace yet. Highly recommend Shawn!
00:51 22 Sep 20
Had Brian Sheppard come out to our rental home for a clogged drain after the competitor came in and couldn't fix it but tried to sell a new softener and water heater. Brian had it completely fixed in 15 minutes. He was great and I now have my go to person when trouble arraises .
18:31 21 Sep 20
Eric Came out same day. He was professional and found the issue was Was a simple fix. He fixed it at no cost to us. Love this company
20:24 20 Sep 20
17:48 19 Sep 20
Jason and Easton came to my house to repair the kitchen sink. They did a great job. Professional and polite. I would definitely use this company again for plumbing repairs.
Jeff - B.
17:31 18 Sep 20
We STRONGLY RECOMMEND My, Buddy, The Plumber. Fun fact: Another plumbing company tried to charge us $300 more than My Buddy, The Plumber. Shea did a great job and we are very grateful to be able to have hot water for our showers again!! Thank you to their staff as well for their speedy responses, schedule flexibility, and helping us out!! After our first experience, Shea and My Buddy, The Plumber will be our go-to folks from now on.
04:03 18 Sep 20
I have had several different plumbing companies out for this same problem. Sewer line keeps plugging up. I feel bad because it’s a duplex and renters on the east side keep getting affected. I finally had enough and looked on google and found my buddy the plumber. I’m in millcreek and they are close. I had Brian come out today and did a amazing job. Didn’t just clear the sewer line . But put a camera in first and cleared the clog . Which all other companies didn’t do. Found a break in our line and explained in detail what we were looking at . Our nose on also is broke he explained its our last connection to the city pipe. He said I have bad and good news. Bad news is you need a liner , good news it is in good enough condition to get a liner which will cover our nose on to city main. That’s all I wanted from these other companies that charged me thousands and could not find the problem without a camera. I don’t want my tenants to go through a flood monthly. Im very very impressed with his service and asked him for his boss contact number. He is coming out tomorrow morning with his master plumber to mark everything and get us a bid to get this rolling. A+ Thank you my buddy for great service. If you have any sewer problems I highly recommend Brian from my buddy the plumber.
03:21 18 Sep 20
I called and prayed I would get a honest plumber this time around . My husband died and I don’t know anything about plumbing. I have had a floor drain that I have had a cable put through it once a month. My water softener goes to it and my tankless water heater. My water softener goes off at 3 am . I’m awake and watch it . It floods bad . I have had 3 different companies out to fix this problem. I have had no luck with the 3 . Today I called my buddy the plumber they sent out Brian Shepard . He listened to my concerns and really cared. He gave me a option to permanently fix my problem. Nobody else did. He helped me fix my fridge and my fan in my bathroom. He is a amazing man. Goes out of his way to help a old senior. I truly was blessed today to have him in my house. Can’t wait for him to fix my floor drain the proper way and not have sleepless nights . Thanks my buddy the plumber to hire just beautiful souls. He was my hero.
19:53 16 Sep 20
I called for help with porch lights not working. Mason showed up on time and fixed the issue in 60 minutes. He was very kind and did a great job. It was defiantly difficult to figure out. Thanks to Mason Jones.I give you 5 * review. 🥰 Cindy H. Sandy, Ut.
19:10 11 Sep 20
Kasey and the other installer were fantastic! They really are experts in their field. Very friendly and thorough in everything that they did. When they arrived, they walked us through on what was going to happen and how they were going to position the new furnace. Even during this Covid time that we're in, they wore their masks. I'm truly impressed on the customer service and professionalism.
23:49 10 Sep 20
Mason Jones came out he was on time friendly and very knowledgeable. Our issue truly made him do some thinking and searching. The end result being a very satisfied customer!
23:35 10 Sep 20
Mason jones came out for a general electrical issue and found, and fixed our light issue he was fast, friendly, knowledgeable, qnd clean i have never had a better electrician come to my houseI will definitely recommend mason to family and friends
22:18 10 Sep 20
Tyler was fantastic! I was in a bind and called My Buddy the Plumber and they sent Tyler our the next day! He was fast, friendly, and did a fantastic job! I’ll refer Tyler and My Buddy the Plumber to friends and family.
20:45 09 Sep 20
22:38 08 Sep 20
21:08 08 Sep 20
GT at MyBuddy was fantastic! He communicated with us through the entire project. He called and said he was on his way almost immediately after we called and told the office we had a problem. GT diagnosed the problem quickly, and called around looking for the part we needed. He found a place with one in stock and went out right then to pick it up so he was sure to get it. He told us he would be out at 900 the next morning but called in the morning and was able to come even earlier. We loved that since it was almost 100 degrees outside and we needed it fixed ASAP. We dealt with several companies trying to get this project done and and they couldn’t help us in a timely manner. GT took care of our problem with ease and professionalism.
15:34 08 Sep 20
Professional service. They quickly solved my issues and also explained what happened exactly in great details.
01:55 07 Sep 20
Fantastic company! Always doing their best to satisfy my needs and make my home comfortable for me and my family. Super thorough and careful to make sure I understand what needs to be done. Thank you my buddy!!!
23:37 04 Sep 20
John arrived on time - the same day as I called for a repair and was very courteous. He diagnosed and fixed my issue so quickly that he wouldn't even accept payment. I will be calling My Buddy The Plumber Heating & Air the next time I have a plumbing or heating repair need. Thank you John!
20:50 04 Sep 20
20:37 04 Sep 20
22:05 02 Sep 20
EB did an outstanding job. I would certainly recommend him for your plumbing needs.Note I am a very critical customer who has high expectations for any type of service or product provided. EB HAS MANAGED TO MEET AND EXCEED EXPECTATIONS. A couple of the reasons why he deserves five stars are:- Upfront disclosures of expected job performed. Outlining what is part of the job and what is not. No surprises.- Sticking with price estimate provided. Honored provided price quote which others may be tempted to change it due to unforeseen things while performing the job- Creatively provided solutions to meet my requirements in order to get the job done- Polite, friendly, and professional are other reasons why he earns five stars.Side note: I think he came a bit late from expected scheduled time due to traffic which is irrelevant for my standards since he did make sure to get the job done
20:54 02 Sep 20
GT was awesome!! Great service and fast!! Thank you!
18:54 02 Sep 20
Brian came in to a main line inspection, which wasn’t very easy to access. He took care of it quickly and efficiently while doing training with a new employee. They did a great job and went above and beyond.
18:44 02 Sep 20
23:47 01 Sep 20
Spencer was very polite and easy to work with. He took initiative to replace our broken pipe same day as our free estimate. I thought that was amazing, as we were expecting to have to wait another day. He could have easily rescheduled but he decides to help us out right there. Thank you for sending Spencer we appreciate his work!
01:53 01 Sep 20
20:06 31 Aug 20
Mason Jones helped me with my kitchen lights and was so nice and friendly and did a great job. I will definetly
17:06 31 Aug 20
Called for a repair of our disposal after we jammed a cheese knife in it. Caleb gave me a quick call to let me know he was coming and showed up right on time (if not early). He took care of it in 10 minutes. Was professional and courteous. Thanks, Caleb.
16:50 31 Aug 20
Shawn had the best prices I had seen yet and was able to come out to me as fast as possible. Highly recommend!
08:18 30 Aug 20
I have used Brian Shepard for many years . I trust him and only him with all my properties in Park City and 15 others around the valley. I called him to get a Appt at a commercial building. He advised me that he is no longer on his own. I was sad but not disappointed because he always takes care of us. He said he now works for the best plumbing and Hvac and electrical company in Utah. My Buddy the Plumber . I had no problem giving them a chance since Brian Shepard works for them. I know the work he does and how he takes care of our renters and clients . He has done multiple projects for our properties. He has replaced drum traps on bath tubs and put in many catch basins for properties that have a French drain in a stair well . He has replaced many sewer lines that can’t be lined . He is very skilled at his trade . He had saved us thousands of dollars to line sewer lines . Listen up future customers. If you need a honest plumber . I recommend Brian Shepard at my buddy the plumber. I can go on and on everything he has done for us to make Sure our commercial properties are well maintained. We had 5 boilers installed at a property that we manage at a hotel with each unit doing over 1,00000 Btu’s . We had problems with them immediately communicating together and firing up when needed be. We called the company that put them in and they came out and could not fix it. Brian Shepard is the best commercial plumber I know. He explained the high limit differential set point is reached at the control closes , allowing the burner to turn back on if there is a call for heat the low limit setting is the minimum temperature the boiler can attain. When the low limit is set point the burner turns on. He got us fixed fast which a hotel is in need of fast service. I have a appointment with My Buddy the Plumber this week. Mr Shepard is very experienced at his trade and I’m so happy I found him even at another company. He loves his master trade at drain cleaning but don’t let him fool you. Lol . He a master at any of your plumbing problems. From drain cleaning to plumbing to Hvac to it all .... Jack of all trades. Glad u left maintenance engineering and your back at what you love . Lynn Peterson @ Hotel plaza Hotel properties
18:05 29 Aug 20
Brian came out and helped us with a really terrible situation, and handled it like a champ. Super helpful, and explained everything in ways anyone could understand.
15:32 29 Aug 20
Great service. My air conditioner stopped working last week. GT, a service technician, asked if it would be okay for him to arrive earlier than my scheduled appointment. Yes, please! He diagnosed the problem and gave me a pocket-friendly solution. Due to the age of my air conditioner, though, I knew I was facing replacement of it in the near future. I also knew I needed to replace my water heater. GT called a field estimator, Vance, to talk with me about pricing. Vance arrived timely and gave me multiple options, explained the pros and cons of the various options, and was patient while I made my decision about whether to change out the aging furnace as well. In the end, I did replace all three units. Vance sent an excellent installation team (Ian and Ryan). They explained how the updated system worked in comparison to the old one, and worked hard all day and into the early evening to get everything working again. They cleaned up the area and left it looking better than when they arrived. Amazing! Although no one probably enjoys the expense of replacing these systems, I do know they gave me a fair price and I love how well everything is working. From start to finish, their service was great.
03:04 29 Aug 20
Daniel was the kindest and most pleasant technician I’ve ever had out to my home! He was very professional and respectful and showed up on time and with a mask on. He was very knowledgeable about the problem I was having with my water heater and fixed it quickly. He even checked out another different issue I was having when I asked him he could have a look at it. He was very friendly, fair, personable and informative. I would highly recommend him!
19:16 28 Aug 20
Shea is a very professional and positive person, he treated my parents with excellent care. Very, very satisfied. 5 star service all the way.
16:59 28 Aug 20
17:09 27 Aug 20
My landlords called them for some electrical issues and Mason showed up on time and fixed everything real quick he was super professional and honesty a good dude I would recommend them to anyone
16:05 27 Aug 20
Brian was excellent to work with. I was sure I would have to replace my toilet but he was able to get it working good as new. They also cleared a blocked bathroom sink and shared helpful tips on how to keep my old pipes clear so the problem doesn’t occur again!
22:47 26 Aug 20
03:53 26 Aug 20
Tyler is the man!! Super professional and helpful. Really appreciate it man. Great to have an honest plumber you can trust.
02:11 25 Aug 20
I have had two major HVAC issues in the past 2 years and every time my buddy the plumber techs have taken care of it. 2 years ago they installed a new air confirmed system and they did an amazing job at explaining options and prices. They provide all the info I needed to buy the right AC system... a year later we had an issue with the system and they fix it at no cost. The earthquake caused damaged to my old furnace and they installed a new one today. Like usual, the tech came on time and did a great job. Overall, I highly recommend them. You will be very satisfied.
21:02 24 Aug 20
Brian showed up on time and prepared with a mask. He walked me through the steps of what needed to be done and handled the work quickly and correctly. Brian worked clean and left my home better than he found it. My Buddy has a customer for life!
17:15 24 Aug 20
14:53 24 Aug 20
Our place is always nice and cold now, and thanks to Shawn it was affordable too. Finally don’t have to worry about these 100 degree days anymore. Highly recommend
21:29 23 Aug 20
Had a bad sewer backup issue and Aaron came out on short notice to fix our problem
21:28 23 Aug 20
Aaron did a awesome job fixing our sewer backup!
21:07 22 Aug 20
Tyler was very efficient . The price was great . He and his helper did an excellent job. I would be glad to recommend My Buddy The Plumber.
20:41 22 Aug 20
20:35 22 Aug 20
I have used My Buddy for drains, a complete pipe replacement in my older home, toilet replacement, water heater replacement, water softener install and now an air conditioner install for central air in my home. Always courteous, always professional, always kind, always clean up after themselves and always great quality work for the price. I recommend them to anyone. Plus they can do the job, no matter what the problem is, electrical, plumbing, HVAC, they’ve got you covered!
23:55 21 Aug 20
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00:50 21 Aug 20
23:41 20 Aug 20
19:13 20 Aug 20
17:36 20 Aug 20
Aaron did a fabulous job fixing my clogged toilet. He was easy to communicate with, professional and got the job done quick. Highly recommend My Buddy the Plumber!
00:22 20 Aug 20
18:13 19 Aug 20
Daniel just left after replacing our water pressure regulator. Very personable, good value, would definitely hire again.
16:05 19 Aug 20
04:49 19 Aug 20
Tyler did an amazing job for me, again! I always trust that he will do a professional job with my plumbing needs.
02:31 19 Aug 20
These guys are wonderful!!! I highly recommend them. They replaced our whole AC and Heating systems same day, and we’re nearly half of the price of a different company who quoted us last year. I can’t say enough good things. Thank you for everything!
21:10 18 Aug 20
Kyle was thorough and honest. We felt as if he was trying to find a solution and not just there trying to get service lined up. We will continue to use My Buddy because of their excellent employees and company values
18:53 18 Aug 20
Great plumbing company and the only plumber I will ever call moving forward. We had a leaky water heater and they were out to investigate first thing in the morning. They scheduled a tankless install within days and Tyler L. and Giles E. are the guys you need to ask for with any tankless install. These guys are top notch!
04:15 18 Aug 20
Aaron C. was very professional and did a fantastic job. He was up front with the costs involved and took care of everything as promised helping us with a clogged sewer line. He was there for us when we needed him to help get our plumbing problems sorted out.
04:15 18 Aug 20
Aaron C was so awesome! He came out after hours to help us when our basement was flooding when no one else could come. He talked us through the problem and fixed what was wrong. He gave great advice and cleaned up after. Thanks Aaron!
21:46 17 Aug 20
16:10 14 Aug 20
Our AC wasn’t cooling properly. The next morning Larry promptly diagnosed the problem, and GT soon came over and expertly and efficiently made the needed repairs. Now our AC works great! Both were friendly and professional. Would highly recommend!Mark WardSouth Jordan, UT
21:45 13 Aug 20
We’ve had a squealing noise coming from our AC unit intermittently. The unit is 19 years old so we weren’t surprised. Larry looked through it, looked at the furnace and gave us the bad news as gently as possible. Long story short, it would cost over $1000 to fix everything wrong with it. Larry said he would be happy to do so but suggested we may want to price new units first. He didn’t sell them so wasn’t able to help with that but he was able to help arrange someone from the company to come out & talk to us. All in all, Larry seemed very trustworthy & helpful.
21:33 13 Aug 20
Caleb was great in helping us fix our water pressure problem!
20:05 13 Aug 20
The experience was fantastic. A thorough analysis was done, and the work was completed on time and budget.Loved working with them so much I called to help with electrical work too. Would definitely recommend them to family and friends.
02:59 13 Aug 20
17:19 12 Aug 20
Called before arriving and was in the scheduled time frame given to us.Very friendly, listened to our problem, asked appropriate questions. Gave us 2 options to fix the problem. Would definitely recommend him to anyone.Excellent service.
02:32 12 Aug 20
22:26 11 Aug 20
21:27 11 Aug 20
21:16 11 Aug 20
19:57 11 Aug 20
11:18 11 Aug 20
GT showed up ahead of schedule (called first to approve) and conducted himself professionally. He diagnosed the problem and repaired my AC in a timely manner, even saved me a little dough in the process. I have used these guys in the past and see no reason why I wouldn't continue to do so.
02:32 10 Aug 20
Most amazing work!!! Couldn't be any more happier with the work. I will recommend My buddy the Plumber to anyone any time. I had Whipple service champions over first and they quoted me an outrageous price for an AC unit. I am so so so glad I reached out to Vance at My Buddy the Plumber who came in and made me feel very comfortable with my decision. Ultimately, I saved a lot of money compared to what the other guy quoted me. Plus Ian and Ryan the techs who came in to install the unit were very professional and courteous.
02:40 09 Aug 20
Good work and explanation from Preston. I like to know what’s going on with the unit and what tests they are doing in order to understand the situation. Preston was very good at explaining what to check and clean throughout the year as unit ages.
18:43 07 Aug 20
Very knowledgable and friendly. Great with service and recommending plans for future needs.
19:58 05 Aug 20
Seriously recommend this company. I have now used them multiple times for heating and air and now My Buddy the Electrician for updating the lighting throughout my house. Scheduling appointments through their office is super easy and quick. Mason, one of their electricians, came out to my house, was on time, was easy to work with and provided an estimate same day. Throughout the estimate process I could tell Mason was going to provide great service and really instilled confidence the job would be done the correct way.Mason and Kurt came out a couple weeks later and worked together to get the new lighting installed throughout the house. During the job there were some unforeseen complications which added difficulty to the project. Mason and Kurt easily adapted to the changes and still got the work done on time and almost directly inline with the estimate. What more could you ask for?These guys will treat you right and provide quality service! I’ll be using them again.
14:32 05 Aug 20
Troy was very friend and willing to take his time explaining things to me. Best service I've had from a subcontractor and definitely looking forward to having him do the work. We got two bids for the plumbing work in our basement and My Buddy was the higher one but we decided to go with them because of their responsiveness, thorough review of everything, and professionalism.
00:32 05 Aug 20
I Called my buddy the plumber for some clogged dental sinks . They sent out Brian and his partner Josh. They were amazing and worked around our clients. I felt bad they had to wait for each room to clear out . Brian said no problem buddy were here to help. Very patient and outstanding prices and cleaned up every little mess. It’s a older building and they have never drained this good . I will highly recommend Brian from My Buddy the plumber for any of your plumbing needs . Thanks My Buddy!!!!
23:39 04 Aug 20
My A/C went out during the hottest week of the year. I called and they had a tech in the area and sent them over first thing in the morning. Fixed and cooling again in a hour. Great service, courteous technician and responsive service. Very satisfied.
22:02 04 Aug 20
I used My Buddy The Plumber at the recommendation of a friend, and am so glad I took her tip. First they were able to send a technician sooner than anyone else. Daniel communicated well and showed up in a timely fashion. It was a simple fix that he had done in less than 10 seconds, and showed us how to fix next time. I am so impressed with this company and our technician Daniel, and won't hesitate to use them again.
20:55 04 Aug 20
Daniel was great and solved our problem really quickly. He was very professional and took the time to show me exactly what he was doing. He was a lifesaver and I cannot recommend enough.
18:23 04 Aug 20
02:28 04 Aug 20
My Buddy the Plumber has been excellent to work with. We had our A/C go out on the hottest day of the year! (Sunday) and they were able to come out same day, for a nominal service call, no extra for Sunday or emergency service was quoted or paid. We ended up needing a new Central A/C unit. They quoted us several options, all I felt were more than fair prices, and they were able to install it the next day! (Amazing!!) Now the Install teams they sent out went above and beyond to get out old unit pulled out, and were extremely attentive to our needs and desires in getting the new unit placed and operating. They were able to get us going with a new Furnace and A/C units in less than a day.I didn't even know service like this was even available anymore. I would definitely recommend My Buddy the Plumber for any Heating or A/C needs. I will also be using them from now on for my Plumbing as well.Just WOW, these guys are just amazing!!
20:03 03 Aug 20
Amazing service- polite, friendly, and helpful. Would love to have him back for our water heater install!
23:24 02 Aug 20
Shawn was able to get me exactly what I needed at a good price. Perfect timing with this weather being so hot. Highly recommend!
05:10 02 Aug 20
Tala and Andy were great. They worked right through dinner and wouldn’t go until the job was done. Very polite, professional, and hard working. Thanks gents!
02:49 02 Aug 20
Excellent customer service. I appreciated how quickly and professionally the work was completed.
02:25 02 Aug 20
Dustin is great! He communicated with us within the arrival time. He was at our house on a 100+ degree day and worked diligently until he found the problem with our AC unit. Fast, efficient and professional and straight forward. Would recommend for sure! Thanks Dustin!
01:53 02 Aug 20
Dustin communicated with us within the arrival time. He was at our house on a 100+ degree day and worked diligently until he found the problem with our AC unit. Fast, efficient and professional! Thanks Dustin!
00:10 02 Aug 20
Preston was a stand up guy. Explained everything as he was doing it and was very friendly and professional.
16:24 31 Jul 20
Tyler and Kurt were extremely professional, responsive, and went above and beyond to meet our needs. Terrific service, will definitely be calling them in the future for any and all plumbing needs.Thanks,Kylie and Jessica
16:04 31 Jul 20
22:23 29 Jul 20
Eric did a great job and was very personable.
18:48 29 Jul 20
16:41 29 Jul 20
15:50 29 Jul 20
Tyler came out and had our garbage disposal fixed in no time.He was prompt courteous and respectful. Would highly recommend!
02:15 28 Jul 20
Shawn was very helpful and communicative throughout the whole process. Great experience!
22:10 27 Jul 20
Preston did a great job. Was able to diagnose the problem and help resolve it and hopefully get a longer listing solution.
16:29 27 Jul 20
I absolutely love these guys. Troy knows his stuff and gets things done quickly.
03:11 26 Jul 20
02:29 26 Jul 20
21:53 25 Jul 20
19:01 25 Jul 20
I chose My Buddy the Plumber for my plumbing issue because of a previous experience with Brandon, the owner, installing a new water heater for me. I credit him for the survival of my water heater during the earthquake earlier this year! My previous heater hadn’t been secured correctly, but he wouldn’t leave without adding infrastructure to protect my home.Today, I had a simpler, broken pipe issue. The service was same day, which is such a relief when your grey water is leaking! Caleb was very professional and kind, and he did a great job on the pipe.
22:58 24 Jul 20
Giancarlos was great and very knowledgeable. Fixed our A/C problem right away. Fantastic service!
20:24 24 Jul 20
14:23 24 Jul 20
Our AC went out and with it being the middle of summer it was miserable, Presten came to our house, he was professional and knowledgeable and fixed our AC right up! Thank you!
20:52 23 Jul 20
I highly recommend My Buddy The Plumber whenever anyone asks if they know of a good company. They've done work a few times now in my older house and have completed remarkable work. I rarely seek other bids anymore.Caleb stopped by today and helped me plumb my new sink after it was incorrectly plumbed by a previous owner. I wanted the satisfaction of a professional coming over and doing a better job than I could and he did just that. He was very polite, courteous, and wore a mask. He even threw in some new parts for the sink that matched and made it look more amazing.Beyond that, they are always very quick to schedule a plumber to stop by and discuss any problems or projects. They have been extremely helpful and actually look to help rather than obtain the most money out of a project. They are looking for customers for life and referrals which sits well with me. They've literally saved me thousands of dollars on a furnace and ac bid a couple years ago by actually wanting to help me compared to the other 6 bids I received. Give them a call and see for yourself.
19:52 23 Jul 20
GT was 30 minutes early which was nice he was very informative very friendly and warm and when Shawn got here the experience just got even better they took care of me they explained everything they took their time with me and once they left I felt more at ease about my broken unit. They be here tomorrow to replace my unit so very quick which is nice sense is the middle of summer
15:58 23 Jul 20
01:30 23 Jul 20
19:27 22 Jul 20
The AC unit in our home had to be replaced and I am so glad we went with this company. On time, professional, and high quality work. Would recommend to anyone and will use again!
18:10 22 Jul 20
Damon was awesome, very patient and helpful explaining everything to me. Will call him again for future work.
16:13 22 Jul 20
Eric is amazing. I can't tell you how much wife loves our new vanity. Don't go anywhere else for your plumbing needs!!
00:17 22 Jul 20
Amazing staff very friendly and professional!
22:58 21 Jul 20
Eric was awesome. Courteous, informative, and was exceedingly professional for a somewhat emergency we had in our basement.At no point did I feel like we were in the wrong page, everything he did was explained in detail - what he was doing, why, and how to fix it in the future.Really great service and I will be using you again (and I will definitely ask for Eric!)Pricing was also a flat rate sst at the beginning (not a bad quote either) and everything was done as expected. Great situation for a not good situation.
18:30 21 Jul 20
Great communication. I appreciate the thorough service report as well. It's nice to know exactly what has been done. Thank you
17:32 21 Jul 20
00:10 21 Jul 20
Super knowledgeable and courteous technician! I really appreciated GT's candid advice and quick work! If all of the My Buddy employees are of this caliber, your company is certainly doing something right. 10/10 will be contacting your company again for any future needs.
22:57 20 Jul 20
No need to bother looking anywhere else. I highly recommend My Buddy The Plumber. My A/C stopped working in the night, I called the next morning and was able to schedule an appointment within minutes for late afternoon the same day. Surprisingly GT, the service technician, called a few hours ahead of the scheduled time frame and asked if he could arrive sooner. GT had the problem diagnosed quickly and was able to repair my A/C during the same service trip with a part already had with him. This company clearly does business the right way and is very professional. GT was able to answer countless questions from me with patience and clear expertise. When you call to make an appointment with My Buddy The Plumber I would recommend asking for GT, you won’t be disappointed!
22:41 20 Jul 20
21:07 20 Jul 20
My Buddy was very quick about sending someone out to me fast. Shawn got me what I needed right away. Highly recommend
20:38 20 Jul 20
Shea was awesome. He explained everything very thoroughly regarding my water heater, and even went the extra mile to help me with my water softener. I would highly recommend My Buddy The Plumber, and specifically Shea.
19:07 20 Jul 20
Larry was awesome. Nice guy. Quick work.
15:48 20 Jul 20
23:57 19 Jul 20
I just bought a house 3 years ago I'm a single mother of 3 kids nothing but problems. My buddy the plumber, sent out Brian my buddy the plumber. I was so embarrassed when my toddler went to fridge for milk. We had nothing. I lost my job because of covid and we been struggling hard. Brian was so kind fixed our only bathtub drain and didn't charge us a penny. I was so surprised when he brought back a week of food for me and my kids. He's a angel sent.Thank you my buddy the plumber. Thank you Brian Shepard. God bless
23:08 19 Jul 20
From the dispatcher Kara to Brian with my buddy the plumber, I have never been so pleased. I had a emergency at my house . Flooding drains . Brian showed up on time which is amazing when companies give you a window. Crazy thing my wife was going into labor the minute he showed up. We had to bounce. He said no worries I got you. I explained very fast what was going on. He said don’t worry about anything. Go have that beautiful baby. I will get it fixed and you call us for payment when your ready. What a relief not to worry about our house in this situation we were in. I trusted Brian the few seconds I got to meet him before we had to go to hospital in my house. He is a amazing employee. I hope the owner see’s this. I called him one time at the hospital while wife in labor to make sure everything was ok. He stated he fixed the flooding floor drain and his partner had gave us a bid in the past to fix this problem for good. I asked him quickly what we owed him for the work , as my wife gave me the look. Lol . He said nothing , Me and Jason will get you the bid for permanent solution now go enjoy your new beautiful baby. Thank you my buddy . Brian was ... Sorry were lost for words. Incredible human being that cares so deeply for his clients. Thank you once again. You have a customer and I consider Brian a friend for life.
22:50 19 Jul 20
I been meaning to do this review for awhile and life keeps coming up. I had a sewer line plug up at one of my properties. I have used a different company in the past. They were pretty high priced and seemed like we always had to have them come back . When you have a flood the first time , you really don’t want another one. I called my buddy for the first time. They were in Millcreek close to my property. I told them my situation. Sewer floods basement every 6 months . Jamie the Dispatcher was very knowledgeable and nice . She explained she could send at a tech for no charge to check out my situation. I’m sick of floods and explained I want something different. She sent out Brian with my buddy the plumber. Wow I was so happy from the minute he showed up. He was very professional, clean cut and wore a mask and gloves. He’s the only one that didn’t just take my money and run. He really left me the feeling he cared. He explained all my options to finally get rid of this problem for good. He’s coming back this week to give me a bid for a permanent solution. He was very reasonable in his prices . He cares about his clients. He is the best plumber I have ever had . Thanks my buddy the plumber and Brian. We will refer you to everybody we know . From this 10 star review if I could . To my Facebook friends and everybody I know .
15:38 19 Jul 20
Shawn was very helpful throughout the whole process! Prices were great and service was even better
17:04 18 Jul 20
Revised Review: I was contacted by the owner and had a very good conversation regarding the work and the cost. I am very satisfied with the resolution. The work as I stated before was very good.Awesome and Fast (That was my initial response). However after digesting the invoice, I would not recommend their service based on how much they charge. I had a water leak coming through my ceiling. I cut out a 3x3 section of drywall, identified the leak, placed a plastic sheet on the floor and had it ready to go. The technician arrived and spent about 30 to 40 minutes working to repair the line. He cut out 18" of pipe, used 2 fittings and installed 18" of Pex. Total cost $555 (I did get a discount for writing a Google review). I called the next morning and explained my concern and was told "That is what it costs to have a licensed professional fix your pipe." The service itself was good as they responded quickly, the technician was very nice and the work so far appears to be good. Simply put, Overcharged for basic plumbing service.
lola & jane lola & jane
19:51 17 Jul 20
Daniel was the best! We have used My Buddy before and they have been great but Daniel was awesome! He was fast, professional and knew what he was doing. Thanks Daniel.
17:22 17 Jul 20
I have had nothing but excellent service from My Buddy the Plumber. It started last December when I had a water leak in the ceiling of my bathroom. They came out and fixed me up in no time. I have had them install a new water heater that was way overdue and a new water softener. The last visit was this week when I needed my toilet reinstalled from a remodel I'm working on. Eric is always professional and they were able to come out in a timely manner. I have recommended My Buddy the Plumber to family members and I will continue to do so. GT just came out today and tuned up my A/C. Great experience. Looking forward to working with My Buddy the Plumber for many years to come.
14:25 17 Jul 20
Super service. Came out same day, we'd shut off the water since the main drain seemed backed up. They found the problem using clean-outs in the front yard and got rid of the blockage. Very glad to have the water back on. And they fixed a small leak on a valve which we hadn't noticed at no charge.
21:04 16 Jul 20
Aaron C. was super helpful, responsive, and professional. I use My Buddy the plumber for all my plumbing and heating needs. These guys are the best in the business.
18:59 15 Jul 20
Called my buddy the plumber to have a garbage disposal serviced, my technician was Daniel. He was very knowledgeable,honest and friendly. He noticed that the issue was very slight and did not overcharge me for the repair.
14:48 15 Jul 20
Caleb and Eric came out to fix a laundry list of things to do. They worked fast and did quality work. I was able to have my virtual meetings for work and not have any interruptions from them. They are good to explain what they are doing at any given time and translate into layman's terms for you what they are replacing or repairing.
22:48 14 Jul 20
Our AC has been slowly dying and finally gave up late last night. I shot a text to Shawn this morning and within minutes had an appointment schedule for this afternoon. Preston was on time and very polite. He Got right to work and fixed the issue promptly. Everyone, including the dogs, thank them for the great service they provided from start to finish.
21:39 14 Jul 20
The plumber had agreed to come by for a free estimate but never showed up. I reached out to him multiple times the morning of and no response. Not a reliable company.Edit on Jul 14, 2020:The owner reached out to me after he saw the negative review I left and was determined to make it up to us. He agreed to send someone out to take care of a job at no cost. The person who came was courteous and did exactly what we asked. What happened to us seemed like a one off. Overall, we recommend this company for their willingness to admit their mistakes and commit to always improving.
19:21 14 Jul 20
We called My Buddy the Plumber because our “new to us” house didn’t seem to be cooling as well as we would like. Shawn and Presten did a thorough inspection and identified a small issue. They explained how the different parts worked etc. What an awesome experience!
15:43 14 Jul 20
Great company to work with,,all professional, and they respond quickly for being on a weekend while other companies want to schedule for the following week, to bad for those other companies, but am glad I did contact my Buddy,,they got me all square o,,and contact the Restoration company right away.Can't be more happy for it.,,I hope my plumbing doesn't give up again, but if it does,,I'll call them again right away.Thank you, my Buddy the plumber.
03:48 14 Jul 20
Called my buddy the plumber yesterday. Asked for emergency service. We had a flood . Sewer line flooding everywhere. Dispatcher I think her name was Jamie said no problem we get somebody out.... I felt bad because it was very late . She sent out Brian with my buddy the plumber. He was calmed our nerves and fixed it fast. He had Jason his master plumber come out the next day for a free camera inspection. They found broken pipes and Brian explained our nose on that’s the last connection to city main. We went with my buddy the plumber because of Brian’s experience over 20 yrs with broken sewers. And liked how he brought over a master plumber Jason to check his work. Which Brian was right on. We felt comfortable with Brian and his master plumber and went with them. All honestly we had a couple bids before them and Brian and Jason killed it by half the bid. Thank you my buddy for having such a great honest tech like Brian Shepard and him bringing on a great master plumber like Jason. Customer for life. Thanks my buddy
03:06 14 Jul 20
I called my buddy for a estimate on a jetter job to cut out roots and give liner bid. I got Brian !!!! He was the best I could of asked for .... He worked for hours past what he quoted he for jetter . Got the line cleared and said I know you multiple bids for a liner. I know you said another company said they got all the roots out for the liner they doing for you. I Want your business.... Here at my buddy the plumber I offer you all the roots out before a liner ? Did they offer that. I said most of them. He replied I get them all out to make you a awesome liner.... He said did they offer to chain knock your cast iron pipe to make sure it’s perfect for a liner. No they didn’t. Other 3 companies were 3 times my buddy and didn’t educate us on this. That’s why I went with my buddy the plumber. Brian came out and got every single root out. Which we have video of before and after that he saved to his work phone. He informed us most lines are cast iron to foundation then goes to clay or concrete. Which we had cast iron from foundation to street. He spent hours to chain knock cast iron pipe to perfection. We are so happy and pleased we went with Brian and my buddy the plumber. He also brought in his master plumber Jason to check his work , which he said , you have done a 100 % job to make sure this is absolutely 100% . They finished within 3 days as promised and I will only call my buddy the plumber and of course Brian!!!!!!!! Jason . You guys rock. Thank you for making my experience 100% Awesome. Customer for life ....